The onboarding took a good hour but was mostly smooth
Signing up and moving through the WFHI sales and pre-purchase process took me about an hour in total. The steps were generally in a sensible order, starting with the software access setup, followed by training on the database and calling tools. I appreciated the clear invoices and straightforward payment process, which made things easier on my side. My only reservation was that some parts of the training felt a bit rushed, especially regarding the dialer’s advanced settings. Despite this, the automatic updates have been a positive since they didn’t disrupt my workflow. Telephonic support was generally helpful but could have been more available during evenings when I was working. Overall, the time taken was reasonable for what they covered and gave me a solid base to use the software confidently.