The onboarding took a bit longer than I hoped
The training and onboarding process stretched out more than I expected, which was a bit of a surprise to me. Early on, setting up my account and getting the initial software access was smooth and quick, so I felt positive. But as the days went by, getting comfortable with the dialer and database features took longer because the daily interactions with the training materials sometimes felt repetitive and slow. I appreciate the support team was reachable to answer questions, which helped me avoid getting stuck, but the process as a whole felt drawn out. It took multiple sessions over several days before I felt ready to fully use the software independently, and sometimes I wondered if the waiting between steps was necessary. On the plus side, the updates during this period seemed to improve some of the software’s quirks, which reassured me that ongoing improvements were happening. Still, it was not as fast or seamless an onboarding experience as I hoped for. I’m now ready to use the tools, but I think the initial time investment was more than I wanted for getting up and running comfortably.