The onboarding support was disappointing
I started the WFHI training and onboarding hoping for a smooth setup, but honestly, the responsiveness left a lot to be desired. Although initially, the instructions appeared clear and structured, when I reached out for help during the setup phase, the replies were slow and sometimes didn’t address my exact concerns. This lag in communication really slowed down my progress and made me question the value of the paid service. On the plus side, when responses did come, they were polite and somewhat informative, but I felt the turnaround time was far too long for such critical onboarding steps. I was specifically trying to integrate the database feature with my workflow and needed timely guidance on this. Unfortunately, delays meant I had to guess or look for external resources, which was frustrating since I expected more from a paid training program. The software itself seemed fine, but without quicker, more helpful interaction from the support team during those first steps, I struggled. Overall, the onboarding experience was disappointing due to poor responsiveness despite adequate training content.