The onboarding steps worked, mostly
When I started the training and onboarding with this software, I found that the sequence of steps was mostly logical. The initial walkthroughs made sense and set the stage for how to use the calling tools and database features. However, at one point, I felt like the transition between the software training and the dialer setup was a bit rushed and could have used more clarity. It felt like I was thrown into using the dialer before I was fully confident about the database management. That pause made me hesitate a little, even though the overall flow was smooth. Later updates seemed to improve this aspect. The automatic updates also kept the system refreshed without me needing to intervene, which was a relief. So overall, while the steps were in a sensible order and helped me progress, I think a little more balance between training modules would perfect the onboarding experience. I am continuing to use it and can see it becoming easy to work with.