The onboarding steps went mostly well, but timing felt off
The sequence of onboarding steps for WFHI’s services generally made sense. Starting with the sign-up was simple, and moving on to software access was clear enough. The training modules followed logically, providing explanations of the dialer and database features. That part worked well, and I especially liked having automatic updates enabled early so I could keep track of new features. However, I noticed the telephonic support was somewhat slow to respond during the middle of the process, causing a delay in understanding certain points about accessing billing details. While all the communication was polite and helpful, the timing of responses left me waiting longer than expected, which interrupted the flow. Still, I felt that the overall structure of the steps supported an efficient onboarding process when patience was applied. That said, quicker responses during payment questions would have improved the experience significantly.