The onboarding steps just didn’t line up for me
When I first started the training and onboarding, I followed the steps as laid out by WFHI. Initially, I thought moving from the sign-up to the software access was logical. But as I reached the dialing tools section, the sequence felt out of sync since I hadn't yet fully set up the database features essential for my workflow. This made the calling module tougher to grasp than expected. The moments I was on calls using the dialer, I realized the training hadn't clearly connected how the previous database training influenced this phase. On a positive note, the automatic updates did seem to work seamlessly in the background and kept things modern without my intervention. However, the onboarding flow lacked a sensible progression and left me trying to fill gaps on my own, which was frustrating. I was hoping for a smoother sequence to reduce confusion, but that moment where it all clicked just never quite came.