The onboarding steps fell into a sensible rhythm
When I first started the training and onboarding, the sequence of steps actually made a lot of sense to me. They introduced the basic dashboard features first, which helped me get comfortable with the layout before moving on to more advanced things like the database management and calling tools. I appreciated that the training didn’t just throw everything at me at once; instead, it built up gradually. One thing I noticed though is that the dialer setup could have been a little clearer, and I found myself circling back to it more than once to get it right. But overall, the flow worked well and didn’t feel overwhelming. I liked especially how ongoing automatic updates were explained early on, so I wasn’t caught off guard when changes came through later. Thinking back, the sensible ordering really helped cement my understanding, even if a couple of details could have been better flagged.