The onboarding step with training videos stood out
I found that the training and onboarding process had a mix of easy and confusing parts. The automated training videos were quite helpful in understanding the basics of the software and how to use the calling tools. However, I had to figure out a lot on my own when it came to integrating the database feature into my workflow. The automatic updates sometimes changed the interface unexpectedly, which made me pause and relearn certain steps. Telephonic support was decent but not always immediately available, so I had to wait a bit for some answers. Overall, while the initial walkthrough gave some guidance, I spent more time troubleshooting independently than I would have liked. The sign-up and payment process were smooth, though, and didn't add to the confusion. Looking back, the training videos really were the one part that stood out as actually easing the onboarding experience among the many unknowns in other areas.