the onboarding started well but some steps felt out of sync
So when I first started the training process it looked pretty straightforward, smooth like the steps followed a nice logical pattern. I could easily find what the software required me to do first and then the next part was connected well. But as time went on I noticed a few steps felt a bit disorganized, maybe the order could have been switched to make more sense especially when it came to learning the dialer and database features. Sometimes I felt like I needed to know some basic calling tool operations earlier for the training to really hit the mark. There was a moment when it kind of clicked that if the onboarding flow had prioritized introducing the calling tools before advanced software features, I could have saved quite a bit of time. The telephonic support helped me bridge some confusion, but it showed me that the sequence might not be the best optimized yet. Sign-up and payment processes were simple enough but didn’t really impact how the training felt unordered in parts. I think the training content is good, but a little shuffle in the step sequence would make the whole journey smoother. So overall it was a mixed experience where parts worked fine and others left me waiting for clarity. I hope they adjust the flow soon so everyone benefits from a better organized training program.