The onboarding sequence demanded more effort than it probably should have

The onboarding sequence demanded more effort than it probably should have

The training and onboarding steps WFHI provided did not feel arranged in the most logical order. I found myself redoing some parts after realizing I missed details that were covered later. Navigating the software required backtracking between the database setup and learning how to use the dialer effectively. While the basic sign-up and payment process was simple, the order of training modules made the overall effort more time-consuming. It could have been easier with a more sensible progression for new users. Even the telephonic support, though helpful, came after I had been confused for a while, which added to the frustration rather than preventing it. Overall, it felt like more effort than I had hoped to get started.