The onboarding process was not what I expected

The onboarding process was not what I expected

I thought the sales and pre-purchase explanations would be thorough but during the initial call, I found myself vaguely informed about several features, which was surprising. The invoice and payment process was explained somewhat clearly, but beyond that, things felt incomplete. I was expecting a more structured onboarding that matched the promotional material shown earlier. Although the telephonic support was okay once I engaged with them, the initial experience left me confused about what exactly I was signing up for. Overall, I'd have liked a clearer preview before committing to the software and training process.