The onboarding process was more confusing than expected

The onboarding process was more confusing than expected

I was genuinely surprised by how disorganized the training and onboarding process felt. Initially, I thought it would be straightforward with clear guidelines, but the actual steps lacked coherence. The modules were somewhat fragmented, making it tough to build real confidence in using the software by the end. While the basic introduction to the calling tools was passable, I found myself doubtful about handling more complex workflows smoothly. It also felt like some key features weren't adequately explained, which left me uncertain about their application in daily tasks. Overall, I didn't achieve the level of self-assurance I had hoped for, which was disappointing given the time I invested in the training sessions.