The onboarding process struggled but billing was clear
I found the onboarding process of the software quite frustrating because it mishandled some of the issues I faced. Setting up the dialer wasn’t as straightforward as promised, and I encountered delays that weren’t communicated well. When I raised these concerns with the support team, the response was slower than expected, and there was a lack of proactive updates which made the experience tiresome. On the positive side, the invoicing and payment procedure was handled efficiently without any complications, which I appreciate. The training materials were decent, but they did not compensate fully for the poor communication during setup. I think the software itself has potential, but the uneven execution on onboarding makes it hard to recommend freely. If the support communication matched the billing clarity, my rating would be better, but as it stands, the frustrations weigh heavily against the positives.