The onboarding process clicked too slowly
Overall, I found the training and onboarding on the WFHI platform helpful but it took longer than I expected to really get everything. The content itself is clear and useful, however, there was repetition of some basic steps which slowed down the progress. I often felt like I was waiting for the next segment or module to unlock, which was a bit frustrating during a busy workday. The dialer tool was introduced early on but using it well became clearer only after repeat practice and patience. At one point, things clicked for me with the database feature, and after that, I could move faster through the rest of the training. The automatic updates kept my system in good shape but they sometimes interrupted the flow. I’d say it’s a solid setup but I wish the pace was a little quicker and the waiting times reduced.