The onboarding process clarified my doubts well
You provided clear step-by-step instructions in the training, which made me feel confident by the end of the onboarding. The sessions were organized and the explanations concise, so even with my limited prior experience, I was able to grasp the software’s functionalities. However, I found some parts of the dialer tool a bit unintuitive initially, which slowed me down for a little while. If you could enhance user-friendliness in those specific areas, it would improve the overall impression. Still, I appreciated the opportunity to ask questions during training, which helped clarify any ambiguities. I now feel comfortable navigating the system independently and handling the invoicing process. Overall, you have structured the training well, but a small tweak in the calling tools could polish the experience further.