The onboarding part was okay, but I had to figure out most things alone
I was really hoping the training and onboarding process would guide me thoroughly step by step, but I kind of ended up feeling on my own a lot. There were a few resources provided, which I suppose were helpful and clear enough to understand, especially the initial video tutorials. But beyond that, I felt there wasn’t much handholding. I spent quite some time trying to piece together how to set up my first workflows and get used to the calling tools. The dialer itself worked fine, I’ll admit that, and that part integrated smoothly, so credit there. However, the database feature and other parts of the software needed more trial and error, and some functions were not very intuitive at first glance. It wasn’t clear to me during onboarding how updates might affect my setup later either. I ended up needing to spend extra hours figuring things out without direct support. So, while the launch was somewhat okay, I was a bit disappointed about how much I had to self-learn instead of having a well-structured training throughout the process.