the onboarding part stood out – just confusing and slow
Honestly the whole onboarding felt messy and I am really going to need help again next time. The confusing part that stuck with me was how unclear the instructions were about using the calling tools and the dialer effectively. I spent a lot of time trying to figure out how the database worked alongside, but without a clear guide it was just frustrating. The updates they do automatically didn’t come with any warning either, so when the software changed a bit midweek I was totally lost. Signing up and paying was easy enough but didn’t make up for how slow and unclear the onboarding flowed. Calling support was sometimes helpful but mostly didn’t solve my doubts fully. Honestly if the onboarding instructions were clearer and better organized, I wouldn’t feel so stuck and confused all the time. As it is I’m sure I will need to reach out several times more because the first experience just didn’t make the process straightforward or simple.