The onboarding order gave mixed feelings
Overall, I think the onboarding process was somewhat effective, but it could have been better organized. Initially, the training steps were presented in an order that didn’t seem very logical, causing me some confusion. For instance, certain advanced tools were introduced before the basics were clearly explained, which made me struggle to keep up at the start. However, once I moved past those initial steps, things became more practical and useful. The telephonic support helped me fill in the gaps, but only after I had spent extra time figuring things out myself. The database setup and using the dialer were better explained later, which made that part smoother. In the end, I managed to get a decent handle on the workflow; it just took longer than I wished because of the sequence in which content was delivered. So, the outcome was okay, but the process itself was not very straightforward.