The onboarding moment I struggled to find
Starting with the training and onboarding was rougher than I expected. I thought the process would be faster, but it took more time than I imagined just to get all the basics set up and to understand the dialer and database features properly. The initial instructions seemed a bit unclear, and I spent quite a few sessions trying to figure out how to navigate the dashboard and the calling tools effectively. It wasn’t that there was no help, but the telephonic support wasn’t always available when I needed it, which slowed me down. I finally had a moment where some of it started to make sense after going through the training materials again and redoing some steps. The sign-up and invoicing process was painless, so at least that part was fine. However, the drawn out initial setup made me wonder if the software and training really were as streamlined as promised. I did get going eventually, but the experience overall felt slower and more frustrating than I initially hoped for.