The onboarding lag was the biggest disappointment
I tried to get through the training and onboarding process several times, but it always felt much longer than it should have been. What stood out most was just how much time was spent waiting between steps, especially when setting up the calling tools and familiarizing myself with the database feature. The software seemed straightforward in theory, but in practice, delays in the automatic updates and unclear instructions really slowed me down. Even after multiple follow-ups, the telephonic support wasn’t always able to clear my doubts quickly. By the time I had made any progress, the frustration had mounted enough to make me question continuing at all. The invoicing and payment process was less problematic, but that didn’t offset the overall lag in getting started effectively.