The onboarding instructions surprised me with their mixed clarity
I was keen to get started with the software and underwent the onboarding and training hoping for a smooth ride, but the clarity of explanations turned out to be a bit patchy. There were moments during the initial steps, like navigating through the calling tools and configuring the dialer, when things were laid out very clearly and I could follow along without too much guesswork. That part was quite helpful because I could get a feel for how to use the database feature alongside the main interface. However, the training on the automatic updates left me scratching my head somewhat. The process was sketched out, but I found myself requiring some trial and error to really understand when and how those updates affected my workflow. It wasn’t entirely missing, just not as detailed as I would have hoped, given how important maintaining an up-to-date setup is when you’re relying on software to run remote workflows effectively. The telephonic support was presented as part of the package early in the sessions, and that was actually a reassuring touch; they did explain how to reach them for help, which I appreciated as a safety net. Still, the balance between what was explicit and what was left vague surprised me, especially since you usually expect training to be thorough and step-by-step. I think with just a bit more consistent detail the whole onboarding could be stronger, as it already had some solid points.