The onboarding had some good points but daily issues were frustrating
During my first experience with the training and onboarding, I found that the initial setup was fairly smooth and the materials provided were understandable. However, when I started using the software on a daily basis, several frustrating issues emerged. The calling tools occasionally failed to connect, and the dialer seemed inconsistent in functioning. The automatic updates sometimes interrupted my workflow unexpectedly, requiring me to restart the software multiple times in a week. While the telephonic support was polite and tried to help, it was not always able to provide immediate solutions to these ongoing problems. I had hoped for a stable experience after the initial onboarding, but day-to-day usability fell short. Despite some positives such as the initial training and sign-up process that were handled well, the daily performance of the system negatively affected my overall impression.