The onboarding fixed some errors but left others unresolved
I started the training and onboarding with clear expectations and was hopeful about the smooth start promised. Unfortunately, when hiccups arose, the support from your team felt inconsistent. For instance, during one session, the dialer tool crashed mid-use, but I could get it working again after reaching out, which was helpful. However, in another instance, my database integration struggled, and despite reporting it, the issue lingered without a clear resolution. I appreciate that some automatic updates tried to patch problems, but these sometimes caused new complications. It was frustrating to balance progress with unforeseen glitches. Your telephonic support staff were courteous and often understanding, but responses took longer than expected on complex issues. Onboarding is crucial in setting up my work workflow, and while you solved critical points, some setbacks remained problematic. The invoicing and payment steps went smoothly, at least, giving me one less worry. Overall, I feel the system has potential but currently delivers a mix of reliability and frustration that leaves me cautious about full reliance yet hopeful for future improvements.