The onboarding finished but I'll need more help
I went through the training and onboarding process for the WFHI software, and overall it got me to a starting point. The steps gave me some understanding of how to use the dialer and database features. However, I still felt unsure about several parts of the workflow. The instructions were okay but not always clear, so I expect I'll have to ask for support again when I begin using the software more regularly. The automatic updates appeared during my use, and while they seemed to address some issues, they didn't improve everything I struggled with. Telephonic support was reachable, but I didn't find it as helpful as I hoped. I know I can't expect perfect onboarding in one go, but to get fully comfortable I anticipate needing ongoing assistance going forward. So, while I appreciate that the training got me started, it was only a partial solution, and next time I will certainly need some extra help beyond what I was given now.