The onboarding felt like a marathon, not a process
I was expecting onboarding to be a smooth and logical flow, where each step clearly built on the previous one. Instead, the training felt scattered and uncoordinated. For example, I had to jump into using the calling tools before I fully understood how to manage the database, which left me confused about how to organize my workflow effectively. The initial steps seemed out of order, making it really frustrating to follow along. The review materials sometimes contradicted the hands-on sessions, so I had to spend extra time figuring out what was right. At one point, I thought I was done with onboarding, only to be told there was another mandatory module that should have come earlier. The whole process took much longer and was much more exhausting than I had anticipated. I felt like I wasted a lot of time just trying to get the basics in place instead of moving forward confidently. This definitely didn’t meet my expectations compared to other platforms that I tried before, where onboarding was more intuitive and less draining. I hope they revisit this and create a more sensible order that actually helps new users ramp up fast instead of burning out.