The onboarding effort was way more than I expected
I was quite eager to get going with the training and onboarding, thinking it would be straightforward. However, the process took considerably longer than I had anticipated. Setting up my profile and understanding the software interface required me to spend extra time on tutorials. The initial training modules were somewhat helpful, but it felt like progress was slow overall. Despite this, I found the support during onboarding somewhat responsive, which somewhat eased the frustration. The dialer tool took a while for me to get comfortable with, and the training did not fully prepare me for its practical use. I ended up spending extra hours outside the official sessions to familiarize myself with the calling features. In the end, I did manage to get started, but the journey was tougher than I had hoped. I wish the initial setup and training were streamlined better to get users up and running faster. While there were aspects that worked fine, the overall time investment left me feeling the onboarding could be improved for efficiency.