The onboarding effort was noticeable but not overwhelming
When I started with the training and onboarding from WFHI, I compared it to other platforms I had worked with before. The initial sign-up and setup process took more time than I expected because of the detailed steps to integrate my workflow with their software. The training modules were quite informative, covering the basics clearly, but sometimes felt repetitive, which slowed my progress. The calling tools and dialer within the system worked reliably, which helped me feel that investing effort was worthwhile. On the other hand, the database feature was not as intuitive for importing my contacts as what I had seen elsewhere, requiring extra attention and manual adjustments. I appreciated the automatic updates that kept everything current without my intervention. Telephonic support was available when I needed it, but sometimes the wait times were longer than I hoped. The invoicing and payment process was straightforward and transparent, making that side of things smooth. Overall, I think the onboarding demanded more commitment compared to some services I tried previously, but it balanced out by offering a comprehensive system. That said, I am a little reserved about the user experience with database syncing, which slowed me down. Still, I am hopeful that with further use, the small hurdles will lessen and the advantages of the calling tools and support will become more prominent as I continue to work with WFHI's software.