The onboarding effort was a bit more than expected
When I started the training and onboarding with WFHI, I thought it would be straightforward but it took a bit longer than I anticipated to get fully set up. The initial modules were clear and helpful, especially around using the calling tools and exploring the database. However, some features of the software weren’t immediately intuitive, which meant I had to spend extra time reviewing the training materials multiple times. The automatic updates sometimes changed interfaces without clear notes, which slowed me down. On the plus side, telephonic support was accessible and willing to clarify doubts during this period, which made the process less frustrating. Overall, although the onboarding took more effort than I hoped, the training did do the job eventually. I’d suggest others prepare for a longer setup time and keep patience for the changes and updates.