The onboarding clicked, but the labels left some confusion
When I first started the training and onboarding process, I was hopeful that everything would be straightforward, but it was a mixed experience overall. The moment it truly clicked for me was while navigating through the software’s calling tools — the instructions there made sense and were intuitive enough to get me started quickly. However, I did find that some of the wording and labels in other parts of the platform, particularly around database management, were a bit unclear. They sometimes seemed too technical or ambiguous, which slowed down my progress as I second-guessed some steps. The training materials helped, but they didn’t always clarify these labeling issues. On the plus side, the onboarding flow itself was smooth, with clear milestones and timely automatic updates that reflected recent feature additions. I appreciated the inclusion of telephonic support during this phase, which helped me resolve a couple of confusing points. So overall, while I can say the onboarding did eventually work and helped me understand the basics well, the ambiguous wording made some parts less efficient than they might have been.