The onboarding clarified most things but left some to figure out alone
What I liked best was how clear the initial steps on the portal were. From signing up to setting up my calling preferences, most parts were straightforward and the software guided me well. However, when it came to integrating the database feature with my existing workflow, I found I had to experiment quite a bit on my own since the in-app instructions weren’t very detailed. Also, the automatic updates happened silently, which was good, but left me wondering about what exactly changed until I explored settings carefully. The telephonic support was available but not needed often as things were mostly self-explanatory. Overall, I think they strike a good balance but expect users to be somewhat proactive in figuring out some of the less usual features by themselves, especially around data management and advanced dialing configurations.