The onboarding and training worked acceptably well
My experience with WFHI's training and onboarding process was generally positive, although not without occasional drawbacks. The training modules themselves explained the software features clearly and methodically, which helped me grasp the overall structure and use the calling tools effectively. Onboarding followed a logical sequence, though when I encountered an unexpected error in one of the initial setup tasks, it took longer than I expected to find a solution. The support team responded politely and provided guidance by phone; however, the resolution wasn’t instant, leaving some frustration in the meantime. On the other hand, once back on track, the rest of the onboarding moved smoothly and built up my confidence in operating the database and dialer. Automatic updates were handled behind the scenes and didn't disrupt my learning process. The invoicing and payment steps were clearly outlined too, adding to a feeling of order during these transitional weeks. So, I'd say the training and onboarding worked satisfactorily but could improve responsiveness to technical hiccups when things go wrong. Overall, my verdict is positive but tempered with the recognition that the experience wasn’t flawless.