the onboarding and training verdict: probably need a hand next time
Honestly, it was a bit of a drag for me going through the training and onboarding. Felt like they rushed some parts and jumbled the order, so making sense of the software took longer than I expected. I got stuck with the dialer and the calling tools part — setup wasn't as smooth and I found myself needing to double-check instructions outside the provided training. The database feature seemed promising but the way the training touched on it left me confused, especially when I was trying to integrate it into my workflow. Support was sometimes helpful, but I wish they had more detailed follow-ups because a few times what I needed was a quick call or walkthrough which didn't really happen. On the payment side, the system was fine, and signing up felt straightforward, so I guess that’s something working well at least. Next time I use this, it’s clear I’ll need to brush up or have someone guide me again because flying solo during onboarding was kinda tough. It definitely didn’t click fully with me then, and I suspect it’ll be a similar story if I jump right back in without help.