The onboarding and training process felt slow and repetitive
I went through the entire onboarding and training expecting to be up to speed quickly, but the experience felt rather slow overall. The training modules repeated the same instructions multiple times with little added value, which could have been trimmed down. I also found myself waiting a fair amount for support callbacks after initial questions, which broke my concentration. The training content did do the job of explaining the features of the software and the dialer, but the delivery could be more efficient. The database explanation was clear enough but came after delays that felt unnecessary. I appreciate that the software updates automatically, which saved me from manual maintenance. However, the overall vibe of the training was drawn out and not as focused as I'd have liked. It’s not that it was entirely ineffective, but I was left feeling that the process could be streamlined substantially to avoid wasting the learner’s time without compromising essential knowledge.