the offering did not really align with my working hours
I had certain expectations regarding how well WFHI’s service would fit the hours I actually work, but ultimately it fell short in that area. The sales team was communicative and initially seemed to understand my time constraints, walking me through the billing structure and software features in a balanced way. However, once I started using the software and training, it became clear that many of the live support and training sessions were scheduled at times that just did not align with my schedule. This made it difficult to get timely help or to make full use of the training materials in real time. On top of that, the automated updates sometimes ran at hours overlapping with my prime working time, causing brief interruptions. I will say the invoicing process was straightforward and the payment gateway was smooth, which I appreciated because that part was hassle-free. Yet the core issue remains the mismatch with my working hours, which means I can’t really rely on their support when I most need it. For this reason, the product didn’t really suit my personal conditions and I decided not to continue with it further.