The moment waiting wore thin during support calls
I appreciate the efforts of the support team, but the experience was a bit of a mixed bag. Initially, when I contacted telephonic support regarding the dialer settings, the agent explained the process well and helped me optimize the database integration with my workflow. However, the support process involved a fair amount of repetition; I had to re-explain my issue on multiple calls which got frustrating. Also, the waiting times in the queue varied unpredictably, making it hard to plan my workday around these calls. On the positive side, the training materials were clear and the onboarding process was smooth, which helped me get started without much delay. Yet, the inconsistency in response times and having to repeat my problem at times meant the support wasn’t as seamless as I would have liked. Overall, while some aspects worked well and made the software useful for my needs, the delay and redundancy in support communication prevented a fully positive experience.