The moment waiting and repeating steps felt frustrating
My experience with WFHI's billing and payments was a bit of a mixed bag. Initially, the payment process was confusing because I had to call support multiple times to understand the exact steps, which took more time than it should have. Each time, there was some repetition in explaining details, making it feel somewhat inefficient. On the positive side, once everything was clarified, the invoicing was clear and I could finally make the payments without any issues. The system itself seemed fine, but the back-and-forth with support made the process longer than expected. Overall, I think with less repetition and better initial guidance, this could be smoother. At the moment the process clicked, after those repeated calls, I felt relieved but it could definitely improve for first-timers.