The moment training just didn’t click
When I signed up for the training and onboarding program, I expected a smooth introduction to the software and workflows. However, as I progressed, it became clear that the modules did not align with what was promised in the preliminary information. The training seemed designed for a different type of workflow, one that didn’t match my daily routine or the tools I normally use. The onboarding steps were confusing and lacked clarity about essential functions, which delayed my ability to effectively use the software. I particularly found the calling tools and dialer interfaces unnecessarily complicated, making it difficult to follow what was being taught. Even the database feature was not integrated in a way that matched how I manage my contacts and workflows. Every update felt like it made things more tangled rather than simpler. The telephonic support was slow to respond and did not provide the reassurance I needed. During sign-up and payments, the process was clunky and added to my frustration rather than easing my entry. Overall, the onboarding failed to meet my expectations, leaving me stuck and quite disappointed.