The moment things started making sense - mixed feelings
Initially, I found the support and communication during onboarding somewhat slow, and I wasn’t sure if I was doing the right things to get started smoothly. The telephonic support took a while to respond, and at first, I felt a bit lost trying to navigate the software and understand the process. But after spending some time, the setup slowly clicked into place when I finally understood the sequence of steps needed in the training modules and how to use the calling tools and dialer effectively. Still, that initial uncertainty and waiting for answers made me wonder if the onboarding could have been structured better. The automatic updates sometimes changed things unexpectedly, which added to my confusion but were generally helpful in keeping the software up to date. Over time, telephonic support became more responsive, and the database feature started fitting better with my workflow. Despite this, the whole experience gave me genuinely mixed feelings because the moments of clarity were balanced by some frustrating delays and unclear communication. It was neither completely smooth nor a total failure, so I’d say it was an average experience on the whole.