The moment things clicked—or didn’t quite
Before purchasing, I expected the sales and pre-purchase process to give a clearer idea of the product's functions, but honestly, it was a bit mixed. On one hand, the initial onboarding explained some features well enough. On the other, I felt the training materials didn't align completely with what I thought I was signing up for. The sales pitch was promising, but when it came to the actual software and database features, the reality was patchy. Sometimes the automated updates worked as I wanted, other times I struggled with the dialer integration. The invoicing process was fine, but the calling tools needed extra tweaking, which wasn’t expected. It wasn’t fully bad or fully good—it just seemed like there was a gap between expectations and the practical experience that took a while to resolve.