The moment the training felt split down the middle
During the onboarding process, I was initially hopeful as the training modules seemed well-structured and informative. The initial responsiveness from the training support team was positive, and I appreciated that they tried to accommodate my questions promptly. However, as I progressed, there were moments when responses were delayed or lacked detail, especially when I needed clarification on more technical aspects of the software, such as the use of the call dialer and managing the database feature effectively. At one point, I was stuck trying to understand how the automatic updates would affect our daily workflow, and the inconsistencies in guidance made it confusing. Still, the software itself during the trials performed steadily, with the calling tools working as expected for the most part. This mixed experience left me feeling somewhat unsure about the full support and training experience, yet still optimistic about using the product once I get the hang of it. Overall, while the human support showed moments of good responsiveness, there were times it fell short, which kept the experience balanced between helpful and frustrating.