The moment the training almost clicked but not fully
I had hoped the training would guide me thoroughly and leave no doubts, but in reality, much of the process was something I had to figure out on my own. While some modules covered the basics well, like the dialer and database features, they left many questions unanswered about more advanced functions and workflow integration. It was only after fumbling around for a while that some parts of the interface finally made sense to me. The onboarding sequence felt rushed at points, so I missed some important details. On the positive side, the telephonic support was responsive, which helped me clear up a few things. However, overall I found it frustrating to have to teach myself what should have been part of the initial training. I expected a more comprehensive introduction that would have reduced my learning curve significantly instead of relying on trial and error.