The moment the system didn’t quite click
Before purchase, I went through the sign-up and initial training modules, and most things went fine without hitches. However, when I tried to use the dialer integrated into the software for several test calls, I noticed occasional dropped connections and delays. I contacted support to find out whether this was just a network issue or something related to the platform. They tried to help thoroughly but the fixes didn’t fully resolve the problem right away, which was disappointing after the early smooth onboarding. On the plus side, the billing and payment process went without any trouble and the invoicing was clear and accessible. Still, while the database syncing was pretty solid and worked as expected, the calling feature hiccups meant I had to adapt my workflow. Overall, mixed feelings since some parts worked well and other parts were frustrating until I managed workarounds or delays cleared.