the moment the support steps finally made sense
I started with the phone support hoping they’d guide me well, and at first, the sequence of steps they suggested didn’t click immediately. It felt like jumping around a bit too much between different areas of the software and training. After a couple of calls, though, I realized the order was actually quite logical once I understood what the ultimate goal was: setting up my calling tools and database properly. Then, the flow became easier to follow and the process felt less frustrating. The support agents spoke simply and waited patiently when I had doubts. Only reason it’s not 5 stars is that initial back-and-forth added some time during onboarding. If that could be trimmed, the whole thing would be more polished. Overall, I got the help needed in a friendly way and eventually the steps made clear sense to me.