The moment the onboarding just wouldn’t click
I tried to follow the training modules on WFHI daily, hoping it would eventually just click, but every time I logged in I found myself more lost. One particular day, after what felt like endless attempts to configure the calling tools and sync the database feature, the software crashed completely while I was updating some entries. This was especially frustrating because I was already behind schedule and needed to keep the workflow smooth. The automatic updates seemed to break some functionality instead of improving things, creating confusion rather than clarity. Telephonic support was slow to respond that day, and by the time I got assistance, I had wasted several hours trying to troubleshoot on my own. Sign-up and payment processes were straightforward enough, but once inside, the daily experience was full of glitches for me. Overall, the onboarding felt unfinished and too complicated to maintain, which really took away from the experience over the long term.