The moment the onboarding just didn't take off for me
I had high hopes when I signed up for the training program, but it quickly became clear that the onboarding process was not as responsive as I expected. I was trying to set up the software and go through initial steps, but when I asked questions or needed clarification, the replies took too long or were generic. There was a moment I thought maybe it would click, after I finished a module, but it never really did. The training felt disconnected from the actual needs I had to get started effectively. Also, the integration with the calling tools and the dialer wasn’t demonstrated clearly in the sessions, leaving me confused about managing workflows remotely. It felt like the support team was overwhelmed or not fully tuned in to the onboarding issues. Looking back now, I can see the automatic updates rolled in without much notice or guidance, which further complicated things for me. I’d hoped the initial setup and early phases might be easier with more responsive support, but that wasn’t the case for me.