3 out of 53 of 5Verified purchaseTraining and onboarding
The moment the onboarding felt confusing, then clear
During the initial training, I encountered an issue where the software didn’t sync my data correctly. I remember feeling stuck because the help documentation was too vague at that point. However, after reaching out to telephonic support, which took a little waiting, someone explained the workaround pretty clearly. After that call, the process clicked for me and other onboarding steps went smoothly. That moment stood out because before that, I wasn’t sure if I was doing it right, but once sorted, I got a better hang of how the training modules and the database features aligned with my workflow. Still, it would’ve been better if the onboarding was proactive about these typical issues rather than reactive.