The moment the onboarding click happened clearly
You made the initial training and onboarding very approachable, which I appreciated. At first, I was a bit overwhelmed figuring out what steps needed ongoing attention versus what was a one-off setup. Once I progressed through your training material and started using the dialer and database features regularly, it clicked for me. I realized that much of the setup, like signing up and initial configuration, was done once, while other parts required continued interaction and updates. Your explanations were direct and helped me separate these phases clearly. The onboarding flow, combining software walkthroughs and telephonic support, made this understanding even clearer. I liked that automatic updates didn't interrupt my workflow much, and your team was always available for priority assistance when I needed quick answers. Overall, the onboarding experience felt balanced and practical, and I believe the moment it clicked for me was when I fully understood the division between initial and ongoing tasks.