The moment the labels made sense was during my third call
Early on, I found the terminology and labels within the dashboard a bit unclear. While the support was always patient, it took a few interactions before the wording started to click for me. On my third call, the representative walked me through the specific terms used in the database and dialer tools, explaining their real-world functions. That explanation made the interface feel much more logical, aligning labels with actual tasks. Still, I feel the initial language could be simplified in the software itself to reduce some early confusion. Generally, I appreciated the warmth in communication, and once the right words landed, my ability to navigate the system improved significantly. This gradual clarity made my onboarding smoother than I initially expected, though a little earlier simplification in wording might help others like me.