The moment support went from meh to okay
Starting out, I felt a bit unsure about how responsive WFHI support would be compared to platforms I’ve used before. Initially, I tried calling to ask about some training resources, and the response was okay but not very detailed, which left me hanging a little. Over the next few days, when I raised issues with the database syncing, the team became much more helpful and proactive. They even followed up with extra tips that made the difference in using the calling tools more effectively. I’d say the experience clicked once I realized they weren’t just reactive but actually invested in helping me learn the software. Still, they could improve initial communication clarity because it took a while to reach that point. Overall, I appreciate how the support evolved, but it wasn’t flawless from the start.