The moment support responded well, it felt like things clicked, though slow start
When I first started with the software, the initial communication with the support team was somewhat slow, which made getting things set up a bit frustrating. I waited a while for responses, and some of the questions I had about configuring the dialer and importing data into the database took time to be addressed. However, once the telephonic support kicked in properly, and they guided me through the setup step-by-step, things started to come together. The automatic updates feature worked smoothly and I appreciated how the system kept itself current without my intervention. The onboarding training helped as well, though I felt it could be more thorough around the calling tools. Invoice processing during sign-up was clear and easy, which was a relief. Overall, my experience was mixed initially due to delays, but the helpfulness of the support eventually made the workflow manageable. I think with quicker initial responses, this could be a more seamless process for others. Still, I am now able to use the software effectively for managing remote tasks, which is the key thing for me.